Dial-Up FAQ
Questions relating to your Dial-Up modem connection
Answers
-
What settings do I need?
- You need a UserName, Password & Phone Number
- UserName = (usually your primary e-mail address)
- Password = (call for assistance, (800) 989-8851 )
- Phone Number = (call or use lookup tool)
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Where can I find my connection speed?
- What operating system are you using?
On a Windows computer,
(Show icon in notification area when connected must be enabled, is enabled by default [image])
- The System Tray is in the lower right corner of your screen, by the time
- The dialup connection's icon
will be in the tray
- Point the mouse at the connection icon, without clicking,
to see a status summary after a few seconds
- Double click on the connection icon to see the full status window
On a Mac,
(These steps require that Show modem status in menu bar
be enabled [image])
- Click the phone icon on the top right edge of the screen
- Then click on Open Internet Connect
That will open a window which will display the connection status
in the bottom-left corner of that window.
If you are connected, the connection speed will appear here.
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What causes slow dialup speeds?
- Modem connections are a conversation between two computers.
For the conversation to work each computer needs to be able to hear & understand what the other is saying
Older modems may have compatability problems that prevent higher speeds. However this is not the most common cause.
Poor phone lines are the most frequent cause of slow dial-up connections. Any interference or signal loss will cause the modems to slow down. The more slowly they speak, the more easily they understand each other.
You can sometimes help fix noise problems by
- replacing old phone cables
- disconnecting unused devices (phones from the phone line while you dial up
- checking and replacing old splitters, adapters, and other similar devices
If you can hear the noise while you are on the phone, you may be able to get the phone company to fix the problem.
When reporting the problem, only talk about what you can hear on a normal phone call. The phone company does not care about your internet speed.
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How can I disable call waiting?
- To disable call waiting, add a code to the front of your dialup number.
The code you need depends on your area. Some codes are: The comma is part of the code & separates it from the dialup number
You can determine which one you need by checking in the phone book.
The information should be towards the beginning of the phone book.
The first (*70,) is the most common in AT&T areas
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Why does it say "Error 691: Invalid Username or Password" when I try to dial-up?
- The password you sent does not match our servers records
This can be caused by sending the incorrect password, or because your account is suspended.
The most common reason is that your username or password has been typed incorrectly.
- Try retyping your username. It should be your full email address, for example username@saber.net.
- Try retyping your password.
- Make sure that caps lock. Passwords are case sensitive. "A" is different from "a"
- If you use the number pad make sure Num Lock is on.
Bad modem drivers can also cause problems
For help with either drivers or suspended accounts, call (800) 989-8851 and a technician can help you.
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How do I change my dialup number?
- Full set-up guides will be added later.
For now please call (800) 989-8851 for assistance.
Techs are available from 7 days a week, 8am-10pm Mon-Fri, 8am-8pm Weekends.
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